Voice and Cloud Phone Heart option provider to broaden its partnership with ServiceNow to provide advanced voice-enabled ordeals to IT
ROCKVILLE, Md., April 05, 2022–(Business WIRE)–3CLogic, now introduced the growth of its technologies partnership with ServiceNow® to include things like Technology Workflows. Developing on its achievement with Buyer Workflows, the collaboration will concentrate on complementing ServiceNow’s current and upcoming platform releases for ITSM with voice-enabled attributes and abilities built to provide innovative experiences throughout equally self-service and live agent interactions.
A ServiceNow Premier Technological innovation Spouse, 3CLogic has viewed strong demand for its voice and SMS capabilities from ServiceNow consumers trying to find to complement their use of ServiceNow’s electronic channels (ie: information portal, email, chat, and so forth.). With active deployments throughout 5 continents, the integration is leveraged by big U.S. and intercontinental models this sort of as Wellstar Well being Procedure, Morgan & Morgan, and Nissan. Most a short while ago 3CLogic and ServiceNow have been collectively chosen as runner-up in Constellation Research’s once-a-year 2021 Organization Awards for “Most effective Organization Program Partnership“.
Whilst the adoption of digital channels (ie chatbots, etcetera.) by enterprises continues to improve, voice stays a essential component of the client assistance worth chain. Per a modern analyze1, 73% of firms admit that electronic interactions often, if not always, conclusion up escalating to the traditional phone channel, while 43%2 of buyers normally come to feel “pressured” to use self-assistance ahead of reaching a dwell consultant. Total, much more than 60%3 of consumers will decide on to shop or assistance a company much more if the purchaser encounters are continuously easy and effortless or heat and helpful.
“We are energized to even further our partnership with 3CLogic and permit voice encounters inside our Technological know-how Workflows,” claimed Matt Schvimmer, SVP of Product and Services Administration at ServiceNow. “Supporting personnel and customers by way of telephone stays a vital need for organizations and these voice abilities are strong tools that will enhance this total practical experience for any interactions with IT.”
As component of the joint initiative, 3CLogic will greatly enhance its present voice and contact middle offerings, which right now involve built-in CTI, embedded IVR Call Flows, simply call transcription & AI-driven analytics, and integrated reporting to leverage additional components and workflows of the ServiceNow Platform®. With each other, the put together giving will empower IT groups and support desks to create, deploy, and monitor intelligent and personalized customer encounters with the intent of resolving troubles a lot quicker in each self-support and stay agent circumstances no matter of the channel a client may possibly find.
3CLogic will be a sponsor and speaker at the upcoming ServiceNow Know-how 22 convention in May well.
About 3CLogic
3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with existing electronic channels. Its innovative alternatives increase CRM and details platform abilities for Global 2000 firms by enabling superior and scalable features such as optimized self-provider ordeals, virtual and live agent interactions, and conversational analytics. For additional information, you should go to www.3clogic.com.
ServiceNow, the ServiceNow logo, Now, Now System, and other ServiceNow marks are trademarks and/or registered logos of ServiceNow, Inc. in the United States and/or other nations.
_________________________________
|
1 |
CCW June 2020 Marketplace Review: Modernizing Assistance Ordeals with AI and Digital |
|
|
2 |
2021 CCW Current market Study: Buyer Working experience Developments, Troubles, & Innovations |
|
|
3 |
2021 CCW Sector Analyze: Consumer Working experience Trends, Problems, & Improvements |
Check out resource model on businesswire.com: https://www.businesswire.com/information/household/20220405005123/en/
Contacts
Janet Mesh
[email protected]