RPA: Why you need to care about this totally unsexy technology

Robotic process automation, or RPA, is a technology with an identity problem. The name is both dry enough to make the eyes glaze over and confusing enough to obscure precisely what it is or might do.

As a result, very few people outside of the IT industry are familiar with the concept. Yet this is a technology expected to have a colossal impact on the working lives of pretty much all office-based employees, and at least an indirect impact on everyone else.