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Savvy businesses are ditching traditional landlines in favor of a cloud phone system. These systems convert your voice into digitized “packets” that travel over the internet rather than telephone wires. Several advanced features can be found on these platforms, like auto attendant, visual voicemail, and more. Some of these tools are even designed to help you address customer concerns without picking up the phone.
Scalability
As your company grows, you need a phone system to accommodate the new sales and customer service team additions. Hence, it would be best if you learned more cloud phones at Ooma. Cloud-based systems offer easy scalability without needing professional installation or purchasing additional equipment. Cloud PBX solutions also eliminate long-distance and international calling charges, which can significantly reduce your monthly telecom costs. Moreover, most providers include video conferencing as part of the package instead of charging you extra. Look for a system with call analytics that helps you track performance and productivity metrics based on your team’s phone conversations. You should also find a provider that provides virtual voicemail to help employees avoid losing calls by retrieving messages with their pin. Most reputable cloud phone systems allow users to access voicemail messages via email and listen to them on any device.
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Convenience
The best cloud telephony providers offer a range of convenient features that streamline business communications across multiple platforms and devices. For example, many provide free local and toll-free calls and low-cost international calling rates. Other features include call recording, transcribed voicemail, round-robin routing, and free video conferencing. Additionally, some providers offer SMS text messaging that allows businesses to communicate with customers and colleagues via SMS. Others allow for CRM integration and call pops that display customer data in a softphone interface during an outbound or inbound call. Finally, pick a provider that provides military-grade encryption to keep hackers away from your sensitive customer data.
Scalability
A cloud business phone system lets employees work from anywhere if they have a working internet connection. This makes it a perfect choice for businesses looking to cut upfront infrastructure costs and scale their communications up or down as they see fit. However, not all cloud telephony providers are created equal. You’ll want to look for a solution that grows with your team year after year and doesn’t charge exorbitant rates when you exceed their quota.
Integrations
Businesses looking for a phone system that can be integrated with other business software should look for cloud phone providers offering various integration features. Integrations can eliminate redundant data entry and other repetitive tasks and allow businesses to focus on their core competencies. Most cloud phone providers control the system using a web or mobile app. This means administrators can log into a single portal to manage and change call settings, augment permissions, design call flows, and more. In addition to voice calling, cloud phone systems typically include advanced communication and collaboration tools such as instant messaging, faxing, conferencing solutions, and AI-powered automation such as speech-to-text and sentiment analysis. These integrated features can reduce overall costs and improve customer experience.
Security
Unlike traditional landlines, cloud phone systems aren’t tied to a specific physical device. They can be accessed from desktop computers, tablets, smartphones, and compatible desk phones. They also offer a variety of advanced features to streamline business communication in one platform. A good cloud phone provider guarantees maximum security for your data and calls. They safeguard sensitive information at their data centers and update security measures per the latest regulatory compliance requirements. This eliminates the need for businesses to function as their own data security experts. Call screening displays the caller ID so agents can decide whether to accept it, send it to voicemail, or block it if they suspect the call is spam. Video conferencing features allow team members to communicate with each other via video calls, internal and external text messaging, virtual faxing, and screen sharing.